Registration Help

Searching for programs

How do I find a class? 
Click the button on the left side of the JCC website that is called “Register Online.” For optimal searching, please log in to your account.

Whether logged in or a as guest, on the Program Search page, in the left column, enter one or more options to narrow your search.

The calendar works in conjunction with your other choices or on its own by simply clicking on a date or dates.

How can I further refine my search?
The left column of the search results page displays options for further search refinement. Click on a “green arrow” symbol and a box will pop up. In this box, you may choose to check various selections to narrow your search. Each time you click “Update Search” your results will automatically be modified based on your selections. You may later remove these items from the search refinement by clicking the red “x” located next to the items displayed in the left column

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Account Information

Am I required to have an account to register for programs or make payments online?
Yes. An online account is necessary to transact and register online. You can search for programs without an account but will be prompted to sign-in or register for an account before accessing our cart feature. This is a quick and easy process.

How do I create an online account?
You will be prompted to create a new account during your first program registration or transaction using JCC’s new online system. You may also sign up for a new account by clicking the “Sign in to your account” link found at the top, right hand side of the screen in the registration system.

How do I change my User ID and/or password?
After you are signed in, click the “(Name's) account” link found at the top, right hand side of the screen. Once on your account screen, you will have the opportunity to change your log-in information and edit other account information.

What if I forget my password?
From the sign in screen, click the "Password help” link. You will be asked for the email address that is associated with your account. The password on file for your account will promptly be sent to this email address. You will not be required to reset your password.

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Payments

Can I pay fees online?
Yes. Once you have signed in to the online system, payments and contributions can be made through the “My Account” screen.

What payment methods does JCC accept online?
Only credit card payments are accepted online. JCC of Greater Pittsburgh accepts MasterCard, Visa, Amex and Discover cards.

What if I want to pay through a different method?
If you prefer to pay by check, you can still complete most of your registration online. At checkout, indicate that you prefer to mail in your registration and payment. Then, once your checkout process is complete, click on the “Print registration information” button at the bottom of the screen. Mail the printed registration information and form, along with your check, to the address indicated on the form. Registration is not complete and your spot is not reserved until payment is received.

How do I get a refund or make changes to a program I’ve already signed up for?
Refunds or program changes must be handled directly with JCC staff. Please refer to the contact information displayed on your email confirmation.

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Financial Assistance

What if I’m unable to pay the full program cost? Is financial assistance available?
Yes. Please click here for more information about Financial Assistance.

Confirmation How do I know my registration was successful?
After submitting payment, you will be taken to a confirmation screen. You will also receive an email confirmation at the address listed on your account. If you do not receive your email confirmation, or if you have any questions, please contact us at info@jccpgh.org and you will receive a response within 24 hours, M-F during business hours. Note: You will not receive an automatic reply from this mailbox, but we will respond to your message as soon as possible.

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Contact
What if I need more assistance? Email us at info@jccpgh.org or call 412-521-8010 (JCC in Squirrel Hill) or 412-278-1975 (JCC-South Hills).